FAQ

Do I need an eye test before buying glasses?

Having an up to date prescription is needed to buy new lenses, most glasses prescriptions last up to 2 years, but if you think there’s been a change, you should have your eyes tested before ordering new glasses.

Once the eye test is completed, our optometrists will offer recommendations as to what types of lenses and frames would be best for you.

How often should I have my eyes tested?

Having an eye health check regularly is essential for keeping your eyes in the best condition possible. We recommend every 1-2 years depending on your age, prescription and eye health.

How do I order replacement glasses?

Simply get in touch with us, we will be happy to assist. Please note that due to the seasonality of products, some frames & lenses may no longer be available, and a substitute may be offered instead. To order glasses again your prescription will still need to be valid.

Can your optometrists fit me with Contact Lenses?

Both of our optometrists have vast experience in fitting contact lenses.

This includes soft contact lenses and hard or rigid contact lenses.

They can fit custom made orthokeratology contact lenses.

Orthokeratology (Ortho-K) lenses correct your vision overnight if you’re shortsighted with specially designed contact lenses and enables you to be glasses free during the day.

Ortho-K is a on-surgical and reversible method of vision correction, they are ideal for active lifestyles and effective for myopia control.

They can fit contact lenses for myopia control.

We have a limited range of trial contact lenses, which means depending on your prescription, you can leave wearing them the same day.

Trial contact lenses are free of charge.

Emergency Eyecare

We will always do our best to see urgent and emergency appointments on the same day.

Our optometrists are experienced in foreign body removal, red eye management, dry eye treatment and eye infection treatment.

We can refer to other private ophthalmologists in Toowoomba, Ipswich and Brisbane, or organise referrals to public hospitals for any matter outside our scope of practice such as retinal detachments and tears.

What is blue light?

Blue light is just one colour within the light spectrum – it has a short wavelength and high energy levels.

Levels of blue light are emitted from a range of different light sources, the largest being the sun, which is where we get most of our exposure to it.

Blue light has gained notoriety because of its link to digital screens.

Computers, tablets, smartphones and other digital screens all emit blue light.

Although this is only a fraction of that emitted by the sun, however the amount of time people spend using these devices and the proximity of these screens to the eyes has caused some concern about potential long-term effects of blue light on eye health. Whilst it hasn’t been proven that ‘blue light blocking’ lenses are beneficial to our eye health, many people find these lenses very comfortable too look through when looking at screens.

How is your practice environmentally friendly?

We utilize Australian made and local products where possible. We use lens laboratories that recycle lens waste and the leftover plastics are reused such as in roads. We also have frame recycling; either glasses go to the Lions club if they are in good enough condition and reused or to Opticycle and the eyeglasses are recycled, they are dismantled, and the
materials (such as metal and plastic) separated. These materials are
passed on to local Australian companies as a raw material for new products

When did the practice change names?

The new owners Abby & Lauren thought it was time for a change, the new logo and branding happened on 1st July 2024. Alan Twiddle retired in June 2024.

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